Terms and Conditions | Norton House Hotel & Spa

Welcome to Norton House Hotel & Spa. By making a reservation or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making a reservation.

1. Reservations
All reservations are subject to availability. You may book your stay via our website, through third-party platforms, or directly by contacting our reservations team. A valid credit card is required to secure your booking.

2. Payment Policy
Payment for your stay may be required at the time of booking or upon check-in, depending on the rate plan chosen. All payments must be made in British Pounds (GBP) unless otherwise specified.

3. Cancellation Policy
Our cancellation policy varies by rate plan. Please review the specific terms applicable to your reservation at the time of booking. In general, cancellations must be made at least 24 hours before your scheduled arrival to avoid charges.

4. Check-In and Check-Out

Check-in time: 3:00 PM
Check-out time: 12:00 AM
Early check-in or late check-out may be available upon request and subject to availability.

5. Guest Responsibilities
Guests are responsible for any damage or loss to the property during their stay. Any such damages must be reported immediately. We reserve the right to charge the guest’s credit card for any repairs or replacements necessary.

6. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

7. Liability
Norton House Hotel & Spa shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. We do not guarantee the availability of all facilities or services at all times.

8. Governing Law
These terms and conditions are governed by the laws. Any disputes arising out of or related to these terms shall be resolved in the courts.

9. Changes to Terms and Conditions
We may update these terms and conditions from time to time. Changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised terms.

10. Contact Us
For any questions or concerns regarding these terms and conditions, please contact us at:

Address: Norton House Hotel & Spa
Ingliston, Edinburgh EH28 8LX, United Kingdom